Effective Date: July 8, 2025
1. Accepted Payment Methods
We accept the following forms of payment through our website and in-person:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- Mobile Wallets (Apple Pay, Google Pay)
- Cash (in-person only)
2. Online Orders
All payments for online food orders must be completed at the time of checkout. Once an order is confirmed and payment is processed, you will receive a confirmation email with order details.
3. Reservations & Prepaid Events
For special events, private dining, or large group reservations that require a deposit or full payment in advance, the payment terms will be clearly stated during booking. These may be non-refundable depending on the event type and notice period.
4. Cancellation Policy
- Online Orders: Once an order is confirmed and prepared, it cannot be canceled or refunded.
- Reservations: We request at least 24 hours’ notice for any cancellations. Deposits may be forfeited if canceled with insufficient notice.
- Prepaid Events: Refund eligibility depends on the cancellation deadline stated at booking. No-shows are non-refundable.
5. Refunds
Refunds will be issued in the following cases:
- Duplicate payments
- Orders incorrectly charged or not fulfilled due to our error
- Cancellations made within the eligible timeframe (if applicable)
Refunds are processed to the original payment method and may take 5–7 business days depending on your bank or card issuer.
6. Disputes and Questions
If you believe you were incorrectly charged or have concerns about a transaction, please contact us immediately at:
Email: [email protected]
Phone: (516) 280-3073
7. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with the updated effective date.